Frequently Asked Questions

LUCKE Custom

What are the benefits of ordering custom clothing for my company?

Custom clothing allows you to create a cohesive and professional look for your team, and can also be used for marketing and branding purposes. It can also be more cost-effective in the long run, as you can order the exact quantities you need and choose higher-quality materials that will last longer.

How long does it take to receive my custom clothing order?

  • The turnaround time for custom clothing orders can vary, but it's typically within a few weeks. Factors that can impact the timeline include the complexity of the design, the quantity of the order, and the availability of materials.

Use this as a guide:

Lead Times - Lead times start from when the job is approved and stock complete.

About 5 - 7 days

Heat Press
About 5-7 days for Supacolours

Screen Print
7-10 days depending on volume.

How will my clothing be printed?

We use a variety of printing techniques to ensure that we can offer our customers the best possible options for their custom clothing needs. Some of the techniques we use include screen printing, embroidery, digital printing, and sublimation printing. At LUCKE, we will work with you to determine the best printing technique for your custom clothing order based on your design and fabric choices.

How do I know what quantity of custom clothing to order?

It's a good idea to consider the number of employees you have and the frequency at which they will wear the clothing. You may also want to order extras for new hires or replacements in case of damage or wear and tear. It can also be helpful to consider any upcoming events or projects where the custom clothing will be worn.

What factors should I consider when designing my custom clothing?

Consider the needs and preferences of your employees, as well as the image you want to project for your company. Think about the fit, style, and function of the clothing, as well as any branding or logo placement. It's also important to choose materials that are suitable for the intended use and environment.

How do I care for and maintain my custom clothing?

Follow the care instructions provided with the clothing, which may include washing and drying at specific temperatures and avoiding certain chemicals or actions that could damage the materials or printing. Proper storage and handling can also help extend the life of the clothing.

What options do I have for branding my custom clothing?

There are many options for branding custom clothing, including screen printing, embroidery, heat transfer, and dye sublimation. You can also consider placing your branding or logo on different areas of the clothing, such as the chest, sleeves, or back.

How do I place an order for custom clothing?

You can place an order for custom clothing by contacting LUCKE and providing your design specifications and quantity needs. We will work with you to finalize the details of your order and provide a quote.

Can I see a mock-up or sample of my custom clothing before placing an order?

Yes, LUCKE can provide a mock-up or sample of your custom clothing design before you place an order. This can help you visualize the final product and make any necessary adjustments.

Are there any minimum order requirements for custom clothing?

There may be minimum order requirements for custom clothing, depending on the supplier and the complexity of the design. LUCKE can provide more information on minimum order requirements upon request.

Can I make changes to my custom clothing order after it has been placed?

Yes, changes can be made to your custom clothing order after it has been placed, but it will depend on the stage of production that the order is currently in. If changes need to be made, it is best to contact us as soon as possible so that we can accommodate any requests. Please note that certain changes may result in additional fees.

LUCKE Retail

Do you ship internationally?

 Yes we can. Please get in touch for accurate shipping costs. 

Can I pickup my order locally?

Yes!! All our products can be picked up locally near Devon Port, Auckland.Please check the box, free pickup, at the checkout process and we will send you a message once the order is ready for pickup. Here is our google maps link

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll either try fix the issue or give you a refund. You won’t be asked to ship the product back to us.

What are your shipping options and costs?

We offer standard shipping as well as expedited options, depending on how quickly you need your order to arrive. Standard shipping usually takes 3-7 business days, while expedited options may arrive sooner.

Costs vary depending on products and are shown at checkout.